General Terms & Conditions

Definitions

1. In these Terms & Conditions:

• Account means a personal account created by you on the Website.
• Additional Delivery Charge has the meaning set out in clause 49.
• Lux Dog Beds, we, us, or our means SUNLAI GROUP PTY LTD (679 806 592).
• Australian Consumer Law (ACL) means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
• Delivery Charge means the delivery fee applicable to your Order.
• Delivery Option means the delivery options available for an Order as presented on the Website from time to time. Options, charges, and estimated delivery times vary depending on the Goods selected and the delivery destination.
• Goods means our dog beds and related products purchased in an Order.
• Order means an order placed in-store or via the Website.
• Password means the password used to access your Account.
• Publication means any promotional or marketing material issued by us, including digital communications, catalogues, advertising, and the Website.
• Website means https://www.luxdogbeds.com.au.

2. Pricing

• From time to time, Goods may have been offered at a lower price prior to being advertised as “on sale.” Unless stated otherwise, any savings are calculated from the regular ticket price.
• Unless expressly stated, Prices exclude delivery charges.
• All Prices are inclusive of GST. We reserve the right to adjust Prices at any time without prior notice. The Price displayed at the time you place your Order will apply, even if the Price changes before your Order is accepted, unless the Price was displayed in error.
• Each Order accepted by us constitutes a separate and binding agreement for the supply of the Goods.
• Risk and title in the Goods pass to you upon delivery.

3. Promotions

Regular Savings
Savings are calculated from regular ticket prices. Offers are not valid in conjunction with any other promotion, negotiated offer, or discount. Gift cards and delivery charges are excluded.

4. Availability of Goods

While we take great care to maintain accurate stock levels, availability may occasionally be affected by supplier delays. As such, we cannot guarantee that all Goods will be available at all times.

We reserve the right to withdraw or suspend the sale of any Goods at any time, whether temporarily or permanently, without notice.

We may cancel an Order prior to delivery where:

• our suppliers are unable to provide the Goods;
• circumstances beyond our reasonable control prevent delivery within a reasonable timeframe;
• the Goods were incorrectly described, including pricing, features, or imagery; or
• you request cancellation and are entitled to do so under these Terms & Conditions.

To the extent permitted by law, we are not liable for any loss arising from the unavailability of Goods.

Goods that are not immediately available will be supplied at the Price displayed at the time your Order is placed, except for items marked “Limited Stock” or “Discontinued.”

Any accessories, styling items, or props shown in imagery are for presentation purposes only and are not included unless expressly stated.

5. Order Cancellations

You may cancel your Order if:

• we materially breach these Terms & Conditions; or
• we are unable to deliver your Order within a reasonable period of the estimated delivery timeframe, excluding delays outside our control.

Once an Order has been accepted, it may not be cancelled or amended unless expressly permitted under these Terms & Conditions. Cancellation or variation fees may apply. Orders cannot be cancelled once Goods have been dispatched.

If we cancel your Order after acceptance, we will notify you by email and refund all amounts paid, excluding any non-refundable amounts (such as deposits for Special Orders).

To the extent permitted by law, we are not liable for any loss arising from the cancellation of an Order.

Placing Orders Online

Orders may be placed by following the instructions on the Website.

We take great care to ensure that all Goods displayed on our Website are accurately described. However, on occasion, errors or inaccuracies may occur. We reserve the right to correct any errors at any time, including after an Order has been placed.

To the extent permitted by law, we do not warrant that product descriptions, colours, information, or other content on the Website are accurate, complete, current, or error-free, nor do we provide any warranty regarding the standard or quality of Goods beyond those guarantees required under the Australian Consumer Law.

Every effort is made to display colours as accurately as possible. Please note that colour representation may vary depending on your screen or device. Minor variations in colour appearance do not constitute a fault. Returns requested solely due to colour variation will be treated as a change of mind and handled in accordance with our returns policy.

From time to time, our suppliers may be unable to fulfil an order, or Goods delivered may not meet our quality standards. We reserve the right to withdraw any Goods from sale at any time and to amend or remove any Website content without notice.

If Goods are unavailable, we may cancel your Order prior to dispatch. Where this occurs, we will notify you by email as soon as practicable and offer either a refund or store credit for the unavailable item.

We reserve the right to decline or cancel Orders where payment authorisation cannot be obtained, fraudulent activity is suspected, eligibility criteria are not met, or where acceptance would otherwise be inconsistent with these Terms & Conditions.

We may refuse to process an Order or provide service at our discretion. In exceptional circumstances, this may occur after an order confirmation has been issued. To the extent permitted by law, we are not liable for withdrawing Goods, amending Website content, or declining to process an Order.

By submitting an Order, you are making an offer to purchase the Goods at the Price and applicable delivery charges displayed at the time of submission. We may accept or decline this offer at our discretion, including where Orders appear to be for commercial quantities.

If you place an Order on behalf of another person, you confirm that you have obtained their consent before providing their personal information.

You are responsible for ensuring all Order details are accurate and complete. By placing an Order, you warrant that all information provided is true and correct.

Once an Order has been accepted, it cannot be cancelled or amended unless permitted under these Terms & Conditions.

To the extent permitted by law, we are not liable for any loss or expense arising from incorrect or incomplete Order information or from an inability to amend or cancel an accepted Order.

Upon submitting an Order, you will receive an order reference number by email.

Payment

Payment may be made using Visa, Mastercard, eligible prepaid cards, PayPal, or Gift Cards. We reserve the right to change available payment methods at any time.

If the name on the payment method does not match the Order details, we may decline the Order or request additional verification in accordance with our fraud prevention processes. By submitting payment details, you authorise us to charge the applicable Price and delivery charges.

Goods will not be dispatched until payment has been successfully processed. If payment cannot be completed, your Order will be rejected and you will be notified by email.

We use industry-standard security measures to protect your personal information during the payment process. We do not store credit card or banking details. While we take reasonable steps to reduce the risk of fraudulent transactions, we cannot guarantee that unauthorised use of payment information will not occur and are not liable for losses arising from such misuse.

For high-value Orders or where fraudulent activity is suspected, we may place an Order on hold while additional verification is undertaken. If we are unable to reasonably confirm the legitimacy of an Order, it may be cancelled and you will be notified accordingly.